Delivery

Is there a self-collection option?

Yes, you can come down to our store located at 11 Sin Ming Road, Thomson V Two, #01-30, Singapore 575629 to collect your orders. Just select the self-collect option upon checkout and provide us with your preferred date and time for self-collection.

Can I change my delivery address once I have made the order?

Once the order is placed, you cannot change the delivery address. However, you can contact us at +65 9826 2871 and we will do our best to accommodate the changes.

Do you provide free delivery?

Unfortunately, we do not provide free delivery but we are working towards providing our customers with the most affordable balloons and delivery service! 

Will the delivery be rescheduled if I’m not available to receive the order?

If you are not able to receive your orders on the chosen date, you will have to pay for redelivery at an additional cost of $20.

How many days in advance do I need to order my balloons for a specific event?

We strongly encourage you to place your order at least 3 working days in advance to reserve your time slot for Delivery/Self-Collection. If you require Same Day or Next Day delivery, additional charges may apply.

Orders

Can I select different colored balloons for the filler balloons?

Yes, you can! This option is available when you are making the order under filler balloons > colours.

Refund and Exchanges

Can I request for a refund if I’m unsatisfied with my order?

Each order is made with utmost attention to detail and if by any means you are dissatisfied with your order, we will do our best to rectify the mistake and send you a new order. If you’d prefer a refund, do let us know and we will proceed to provide you with that. Do note that refunds will reflect into your registered card within 1-2 weeks.

I received an incomplete order, what do I do?

In the event that there is a missing item, we can either issue you a refund or can deliver the item to you the next available time slot. Do contact us at +65 9826 2871 and we will assist you further.

Payment Method

What payment methods does Up & Away accept?

We accept all major credit cards: Visa, MasterCard, Paypal and Stripe. 

How will I know if my payment is successful?

You will receive an order confirmation to your email address once the payment is successful.

Can I pay cash upon delivery?

We do not accept cash payments upon delivery and all payments would have to be on the website before we can send out the orders.

Care Instructions

How long will the balloons last?

It’s important to care for your balloons so that their lifespans are maximised and don’t get deflated and droopy. 

24’ Foil Balloons – 2 to 5 days

18’ Foil Balloons – 1 to 3 days

11’ Latex Balloons – 5 to 7 hours

16’ Latex Balloons – 8 to 12 hours 

36’ Latex Balloons – 10 to 18 hours

Keep them out of direct sunlight, at constant room temperature, and avoid very cold/hot places and the balloons will last for as long as possible.